Ansteyfox
Roofer
Location: King Power Stadium
Salary: Competitive plus benefits
Expires: 20/11/2023 23:59
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Head of Fan Engagement
About The Role
Following a departmental restructure, LCFC have an exciting new opportunity for a customer-centric and strategic individual to drive forward the Club’s growth within the supporter experience space.
The successful candidate will be responsible for the delivery of the Club’s engagement strategy as well as developing a supporter-centred culture while ensuring regulatory compliance. They will lead a multi-disciplined and experienced team who shape and influence the LCFC fan experience, reflecting the Club’s values, identity, and ambition throughout.
The Head of Fan Engagement will also play a key role in the development of the Club’s events programme, inspiring and engaging existing supporters and new audiences alike.
Who We’re Looking For
The ideal candidate will:
Knowing some of the history of Leicester City Football Club helps you appreciate the sense of community, spirit, and family for which the Foxes are renowned for.
Formed in 1884, the Club was promoted to the Premier League in 2014 when the Foxes returned to the top tier as the Championship title-winners. In 2016, Leicester City became Premier League champions. This remarkable achievement qualified them for the UEFA Champions League for the first time in the Club’s history, and they subsequently reached the quarter-finals.
Under the stewardship of King Power and the Club’s CEO Susan Whelan, Leicester City Football Club is deeply committed to the local community and its supporters and continually strives to ensure that every point of engagement with fans is truly world class including the experience on matchdays. Investment in the Club continues, with the opening of a new 180-acre training ground in north Leicester due this summer.
Ultimately, the Club’s vision is as exciting as it is simple: we believe that together, it’s possible. We value and respect individual difference and recognise that the diversity of our staff contributes to our success off the pitch. Our inclusive culture and approach is supported by our Stonewall Diversity Champions partnership, our Time to Change pledge and our status as a Disability Confident employer.
Benefits Package
Leicester City Football Club offers a competitive salary and pension scheme with life assurance to all its permanent employees. Employees are able to benefit from free onsite parking as well as an onsite subsidised staff restaurant. Employees also benefit from up to 33 days’ annual leave including bank holidays. Following sucessful completion of any probationary period, employees have access to a salary sacrifice cycle to work and electric car schemes.
Contract Type – Permanent
Hours Per Week –37.5
Venue Recruitment Solutions Ltd have been exclusively retained to manage the search and recruitment process for the position of Head of Fan Engagement and we are therefore unable to accept CVs from any third-party agencies. All CVs and expressions of interest received directly by the Club will be forwarded to Venue Recruitment Solutions for consideration. Please see Venue Recruitment Solutions Ltd Privacy Policy here - Privacy Policy | Venue Recruitment So.
All applications and enquiries should be emailed to dan@venuerecruit.co.uk.
The closing date for applications is Monday 20th November.
Leicester City Football Club is an equal opportunities employer and we positively welcome applications from all candidates regardless of age, disability, gender identity or expression, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation.
Leicester City Football Club is committed to safeguarding and promoting the welfare of children and young people and expects all staff to share this commitment. As such, you may be subject to a satisfactory enhanced disclosure via the Disclosure & Barring Service and prior to taking up any role.
Salary: Competitive plus benefits
Expires: 20/11/2023 23:59
Apply
Head of Fan Engagement
About The Role
Following a departmental restructure, LCFC have an exciting new opportunity for a customer-centric and strategic individual to drive forward the Club’s growth within the supporter experience space.
The successful candidate will be responsible for the delivery of the Club’s engagement strategy as well as developing a supporter-centred culture while ensuring regulatory compliance. They will lead a multi-disciplined and experienced team who shape and influence the LCFC fan experience, reflecting the Club’s values, identity, and ambition throughout.
The Head of Fan Engagement will also play a key role in the development of the Club’s events programme, inspiring and engaging existing supporters and new audiences alike.
Who We’re Looking For
The ideal candidate will:
- Be a customer-centric leader, with proven capability in delivering high levels of stakeholder engagement and satisfaction in a range of complex organisations and where customers are not all “online”
- Demonstrate experience in strategic thinking and developing organisational strategy involving the cooperation and buy-in of multiple stakeholders/ departments
- Have experience in project management in large scale customer orientated environments
- Have experience in mass customer operations (ideally gained in sport or entertainment, however applications from candidates in other industry sectors would be welcome and encouraged)
- Have high levels of curiosity, be able to challenge the status quo and demonstrate tangible improvements as a result of this
- Have the ability to visualise the fan/supporter experience, understand their requirements and develop processes to ensure these are met
- Be expected to have or develop a deep and detailed understanding of Leicester City fan culture, the football supporter landscape and all compliance matters relative to supporter engagement
- Have experience in the development of focus groups and the ideation, planning and/or delivery of large-scale events
Knowing some of the history of Leicester City Football Club helps you appreciate the sense of community, spirit, and family for which the Foxes are renowned for.
Formed in 1884, the Club was promoted to the Premier League in 2014 when the Foxes returned to the top tier as the Championship title-winners. In 2016, Leicester City became Premier League champions. This remarkable achievement qualified them for the UEFA Champions League for the first time in the Club’s history, and they subsequently reached the quarter-finals.
Under the stewardship of King Power and the Club’s CEO Susan Whelan, Leicester City Football Club is deeply committed to the local community and its supporters and continually strives to ensure that every point of engagement with fans is truly world class including the experience on matchdays. Investment in the Club continues, with the opening of a new 180-acre training ground in north Leicester due this summer.
Ultimately, the Club’s vision is as exciting as it is simple: we believe that together, it’s possible. We value and respect individual difference and recognise that the diversity of our staff contributes to our success off the pitch. Our inclusive culture and approach is supported by our Stonewall Diversity Champions partnership, our Time to Change pledge and our status as a Disability Confident employer.
Benefits Package
Leicester City Football Club offers a competitive salary and pension scheme with life assurance to all its permanent employees. Employees are able to benefit from free onsite parking as well as an onsite subsidised staff restaurant. Employees also benefit from up to 33 days’ annual leave including bank holidays. Following sucessful completion of any probationary period, employees have access to a salary sacrifice cycle to work and electric car schemes.
Contract Type – Permanent
Hours Per Week –37.5
Venue Recruitment Solutions Ltd have been exclusively retained to manage the search and recruitment process for the position of Head of Fan Engagement and we are therefore unable to accept CVs from any third-party agencies. All CVs and expressions of interest received directly by the Club will be forwarded to Venue Recruitment Solutions for consideration. Please see Venue Recruitment Solutions Ltd Privacy Policy here - Privacy Policy | Venue Recruitment So.
All applications and enquiries should be emailed to dan@venuerecruit.co.uk.
The closing date for applications is Monday 20th November.
Leicester City Football Club is an equal opportunities employer and we positively welcome applications from all candidates regardless of age, disability, gender identity or expression, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation.
Leicester City Football Club is committed to safeguarding and promoting the welfare of children and young people and expects all staff to share this commitment. As such, you may be subject to a satisfactory enhanced disclosure via the Disclosure & Barring Service and prior to taking up any role.